Privacy Policy Guide
Who we are.
RAMLER MÁLAGA, S.L.
CIF: B93307817
Our website address is: https://www.angustorrequebrada.com.
What personal data we collect and why we collect it
Under the General Data Protection Regulation (GDPR), we are committed to collecting and processing your personal data lawfully, fairly, and transparently. We only collect data necessary to provide our services and enhance your experience with us.
**1. Identity and Contact Information**
*What we collect:* Your name, email address, phone number, and any other details you provide when contacting us, making a reservation, or subscribing to communications.
*Why we collect it:* To respond to your inquiries, confirm bookings, provide customer support, and—only with your consent—send promotional updates.
**2. Transactional and Payment Data**
*What we collect:* Purchase history, billing address, and payment details (handled securely through trusted third-party processors).
*Why we collect it:* To process orders, manage payments, issue refunds, and comply with legal or tax obligations.
**3. Technical and Usage Data**
*What we collect:* IP address, browser type, device information, time zone, and browsing behavior.
*Why we collect it:* To monitor website performance, ensure security, analyze trends, and improve user experience.
**4. Cookies and Similar Technologies**
*What we collect:* Cookie identifiers and tracking data.
*Why we collect it:* To remember your preferences, deliver relevant content, and enhance site functionality. You may manage or withdraw consent for cookies at any time.
**5. User-Provided Content**
*What we collect:* Reviews, photos, comments, and other content you share with us voluntarily.
*Why we collect it:* To engage with our community, feature real feedback, and build trust with new guests.
We never collect more than we need, we never sell your data, and we treat your information with the respect it deserves.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
By default, WordPress does not include a contact form. If you use a contact form plugin, use this subsection to note what personal data is captured when someone submits a contact form, and how long you keep it. For example, you may note that you keep contact form submissions for a certain period for customer service purposes, but you do not use the information submitted through them for marketing purposes.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, understand how you use our site, and provide you with relevant content and services. Under the General Data Protection Regulation (GDPR), we respect your privacy and give you control over how cookies are used.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences, improve functionality, and collect statistical data.
Types of cookies we use:
Essential Cookies
These are necessary for the website to function properly. They enable core features like security, network management, and accessibility. Without them, parts of our site may not work.
Performance and Analytics Cookies
These help us understand how visitors interact with our site—how long you stay, which pages you visit, and what features are used. The data is anonymous and helps us improve our website.
Functional Cookies
These remember your choices—like language preferences or region—so your experience is smooth and personalized.
Advertising and Targeting Cookies
With your permission, these cookies help us deliver content and ads that are more relevant to you, often through third-party platforms.
Your consent matters
When you first visit our site, we ask for your consent to use non-essential cookies. You can accept or reject them through the cookie banner. At any time, you can change your preferences or withdraw consent via your browser settings or our cookie management tool.
Managing cookies
Most browsers allow you to refuse or delete cookies through settings. However, blocking some types of cookies may affect how our website functions for you.
We believe in transparency and choice—and we use cookies to make your visit not just functional, but delightful.
Analytics
To understand how visitors interact with our website and to continuously improve your experience, we use analytics tools that collect non-identifiable information about how our site is accessed and used. All data is handled with respect, and always in line with the General Data Protection Regulation (GDPR).
What we collect:
Through analytics, we may collect information such as:
Pages visited and time spent on each page
Clicks, scrolls, and navigation paths
Device type, browser, and operating system
Geographic region (not precise location)
Referring website or link that brought you to us
How we use it:
We use this information to:
Improve website performance and usability
Understand what content is most helpful to our visitors
Identify and fix errors or slow-loading pages
Optimize future updates based on user behavio
Who processes the data:
We may use trusted third-party services such as Google Analytics or similar providers. These services process data on our behalf and in accordance with strict data protection agreements.
Anonymity and IP masking:
Where possible, we enable IP anonymization so that your full IP address is not stored or shared. We do not use analytics to identify you personally or to combine with other personal data unless you’ve given us explicit consent.
Your control:
You can opt out of analytics tracking at any time by:
Adjusting your cookie preferences through our website banner
Using browser add-ons like the Google Analytics Opt-Out Tool
Disaling cookies entirely in your browser settings
We believe analytics should illuminate, not intrude—and we use it only to make our digital space better for you.
Who we share your data with
We value your privacy and treat your personal data with care. We never sell your data, and we only share it when necessary to provide our services, comply with legal obligations, or improve your experience—always in line with the General Data Protection Regulation (GDPR).
Trusted third-party service providers
We may share your data with carefully selected third-party partners who help us operate our website and business. These include:
Website hosting and security providers
Payment processors (for secure transactions)
Email and marketing platforms (only with your consent)
Reservation or booking systems
Analytics tools (to help us understand site usage)
All third parties we work with are bound by strict data protection agreements. They are only permitted to use your data as instructed by us and never for their own purposes.
Legal and regulatory obligations
We may disclose your data if required by law, regulation, or legal process—for example, in response to a court order or to comply with tax reporting obligations.
Business transfers
In the unlikely event of a business sale, merger, or restructuring, your data may be transferred as part of that process. If this happens, we will ensure your rights remain protected and that you are informed.
International data transfers
If we transfer your data outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.
We believe in being open and respectful with your information—and we only share it when it’s essential and handled responsibly.
How long we retain your data
We believe in holding your personal data only for as long as it’s needed—no longer, no less. Under the General Data Protection Regulation (GDPR), we commit to collecting, using, and storing your data with care, purpose, and integrity.
How long we keep your data
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including:
To provide you with services (e.g., handling reservations, responding to inquiries, or completing transactions)
To comply with legal, tax, and accounting obligations
To maintain security and prevent fraud
To honor your preferences (such as remaining on a mailing list you’ve opted into)
Typical retention periods:
Contact forms & inquiries: up to 12 months
Booking and transaction data: up to 6 years (for accounting and tax purposes)
Newsletter/email subscriptions: until you unsubscribe or withdraw consent
Cookies and analytics data: as specified in our Cookie Policy (usually no more than 26 months)
When data is no longer needed
Once your data is no longer required, we securely delete or anonymize it so it can no longer be linked back to you.
Your control
You have the right to request deletion of your personal data at any time, unless we are legally required to retain it. Just let us know, and we’ll handle it with care and respect.
We keep what we must, honor your trust, and let go when the time is right.
What rights you have over your data
Under the General Data Protection Regulation (GDPR), you have the right to know how your personal data is used—and the power to shape that usage. We are fully committed to honoring and supporting your rights.
Here are the rights you hold:
**1. Right to Access**
You can request a copy of the personal data we hold about you. This includes what we collect, how we use it, and who it’s shared with.
**2. Right to Rectification**
If any of your data is incorrect, incomplete, or outdated, you have the right to ask us to correct it.
**3. Right to Erasure («Right to Be Forgotten»)**
You can ask us to delete your personal data when it’s no longer needed, or if you withdraw your consent—unless we are legally required to keep it.
**4. Right to Restrict Processing**
You may request limited use of your data in certain situations—for example, while a correction is being made or if you dispute the purpose of processing.
**5. Right to Data Portability**
You can request that we provide your personal data in a structured, commonly used format so you can transfer it to another service provider.
**6. Right to Object**
You can object to certain uses of your data—such as marketing—at any time. We will respect your decision, unless we have compelling legitimate grounds to continue.
**7. Right to Withdraw Consent**
If our use of your data relies on your consent, you may withdraw that consent at any time—easily and without penalty.
**8. Right to Lodge a Complaint**
If you believe your data rights have been violated, you can lodge a complaint with your local data protection authority. We encourage you to contact us first so we can resolve the matter directly.
**Exercising your rights**
To make a request or ask questions about your data, simply reach out using the contact details provided in this policy. We’ll respond with care and clarity, typically within 30 days.
Where your data is sent
We treat your personal data with great care—and when it leaves our hands, we make sure it’s still safe, secure, and treated with respect.
Within the EU
Most of our data processing happens within the European Union (EU), where strong data protection rules apply under the GDPR.
Outside the EU (International Transfers)
Sometimes, your data may be transferred to—and processed in—countries outside the EU or European Economic Area (EEA). This typically happens when we use third-party tools or services (such as email providers, cloud storage, or analytics platforms) that are based abroad.
How we protect your data internationally:
Whenever your data is transferred outside the EU/EEA, we ensure:
The destination country has an EU-approved adequacy decision, or
We use Standard Contractual Clauses (SCCs) or similar lawful safeguards approved by the European Commission
Additional technical or organizational measures are in place to secure your information
Examples of data sent abroad may include:
Contact form submissions filtered through spam detection tools (like Google reCAPTCHA)
Newsletter data managed by trusted email services
Analytics data processed by global tools like Google Analytics
Your data never travels without a passport of protection. We ensure every journey it makes is secure, justified, and GDPR-approved.
Contact information
Your privacy matters to us deeply, and we’re here if you ever have questions, concerns, or requests about how your data is handled.
For all data protection matters, you can contact us at:
RAMLER MÁLAGA, S.L.
Paseo Marítimo Sunset Beach, Av. del Sol, 9
Planta Baja, 29630 Benalmádena, Málaga
Email: reservas [@] angus.es
Phone: +34 951 777 848
If you have a specific query about your GDPR rights or how we handle your data, you may also reach out to our data protection contact:
Whether you’re asking to access your data, request a change, or simply learn more, we promise to respond with care—typically within 30 days, as required by GDPR.
We’re always just a message away. Your trust is our responsibility.
How we protect your data
We take your privacy to heart—and your data’s safety is a responsibility we treat with the utmost care.
To protect your personal data from loss, misuse, unauthorized access, alteration, or disclosure, we have put in place a combination of technical, organizational, and physical safeguards.
Here’s how we keep your data safe:
Secure connections: Our website uses HTTPS encryption, ensuring your data travels safely across the internet.
Access control: Only authorized team members have access to personal data, and only when necessary to perform their duties.
Trusted partners: We work only with third-party services that meet high standards of security and are GDPR-compliant.
Regular updates: Our systems are kept up to date with the latest security patches and best practices.
Data minimization: We collect only what we truly need—and we don’t hold onto it longer than necessary.
Even though no method of data transmission or storage is 100% secure, we continuously monitor and improve our security practices to ensure your information stays safe.
Your trust is our foundation—and protecting your data is one way we honor it.